Frequently Asked Questions

 

How do I book?

Booking is now even simpler with our live online booking system. Visit our rental inventory and choose your desired rental items, date, and quantity.. Specify if delivery is needed (additional cost). Feel free to provide any additional information in the comments section and complete the checkout process with a 50% deposit.

Where can I find pricing?

To view pricing, simply go to our rental inventory or click on the desired rental and you will see the price listed below it.
 

What are the payment terms?

Secure your booking with a 50% non-refundable payment upon confirmation. The remaining 50% non-refundable payment is due one week before your event. If your booking is made within one week of the event, a 100% non-refundable payment is required. Should you need to reschedule, kindly provide a 24-hour notice before the event starts to transfer the payment to the new date. Event cancellations will result in an in-house credit for future rental needs. Rescheduled events depend on availability.
 

Is a damage deposit required?

Depending on the rented item, a damage deposit might apply. This deposit is collected as a security measure and doesn't cover damage costs. Any damaged items must still be returned. A damage deposit is also charged for customer pick-ups.
 

What is the damage waiver fee?

We offer an OPTIONAL damage waiver for all clients. This non-refundable charge amounts to 7% of the total rental value (excluding delivery, handling, fees, or consumable items). The fee covers unintentional nicks and scratches, but not intentional or significant damages. Items must be returned to qualify for the damage waiver.